Privacy Policy
Last updated: 11 October 2026
Devidayal Solar Solutions Pvt. Ltd. (“DDSolar”, “we”, “us”) respects your privacy. This notice explains what personal data we collect through www.ddsolar.in, why we collect it, who we share it with, how long we keep it and how you can exercise your rights under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025. For this data, DDSolar is the Data Fiduciary and you are the Data Principal.
On request, we will provide this notice in Hindi or in any other language listed in the Eighth Schedule to the Constitution of India.
1. What this notice covers
This notice covers personal data you give us through this website and its forms (Contact Us, Enquire Now, Register a Complaint, Warranty Registration and Annual Maintenance Contract), and the calls, messages and emails that follow from them. Data collected when you buy, finance or use a DDSolar product outside this website (for example through a dealer, a loan application or the remote monitoring built into our units) is handled under the terms given to you at that time.
2. Personal data we collect and why
| Where | Personal data | Purpose |
|---|---|---|
| Contact Us and Enquire Now forms | Name, email address, mobile number, enquiry category, your message | To answer your enquiry, send it to the right team and follow up on it |
| Register a Complaint | Registered mobile number, type of fault, description of the problem | To identify your unit, assign a technician and resolve the complaint |
| Warranty Registration | Name, mobile and alternate mobile number, email address, installation address (house number, building, street, locality, landmark, city, state, PIN code), product type and size, serial number, invoice number and date, installation date, dealer name, location and mobile number, up to five installation photos | To register and verify your warranty, provide service at your site and check eligibility for an AMC |
| Annual Maintenance Contract | Name, registered mobile number, product type and size, serial number, payment mode, UTR number or UPI transaction ID, amount paid | To check eligibility, match your payment, issue and service your AMC, and keep accounting records |
| Automatically, on every visit | IP address, browser and device type, pages visited, date and time of the visit | To keep the website secure, block spam and fraud, and fix errors |
We do not collect bank account numbers, card numbers, Aadhaar or PAN through this website. Please avoid including other people in installation photos, and share another person’s details (such as a dealer’s) only if you are entitled to.
We use your data only for the purposes listed above. If we need it for a new purpose, we will tell you and, where required, ask for your consent first.
3. Why we are allowed to process it
- Your consent. When you submit a form, you consent to us processing the data in that form for the purposes listed for it. You can withdraw consent at any time (see section 8).
- Legitimate uses under section 7 of the DPDP Act. Where you voluntarily give us data for a specific purpose, such as raising a complaint, and where the law requires us to process or keep data, such as tax, GST and company records, or orders from a court or authority.
4. Who we share it with
We do not sell your personal data. We share only what each party needs:
- Our own team in sales, service and accounts, on a need-to-know basis.
- Authorised dealers, distributors and service technicians who install or service your unit. They receive your name, phone number, address, product details and complaint details.
- Lending partners (NBFCs and PayGo platform providers), only if you ask us about financing and agree to us sharing your details with them.
- Data Processors who act on our instructions under contract: our website host (GoDaddy), our email and document tools (Google Workspace), and the website software that stores form entries and sends our emails.
- Google, which provides reCAPTCHA spam protection on our forms, and the YouTube videos and Google Maps embedded on some pages. Google processes this data under its own privacy policy.
- Government bodies, regulators, courts or police, where the law requires it.
- A buyer or successor if our business is merged or sold, who must protect your data under the same terms.
5. Cookies
We do not use advertising or analytics cookies. The website sets a language-preference cookie that it needs to work, and security cookies for logged-in administrators. Google sets cookies when you use a form protected by reCAPTCHA, and YouTube and Google Maps may set cookies on pages where their content appears. You can block or delete cookies in your browser settings, but our forms may not work without reCAPTCHA.
6. Where your data is stored
Your data may be stored or processed on servers outside India used by our service providers. We transfer personal data only to countries that the Government of India has not restricted under section 16 of the DPDP Act.
7. How long we keep it
| Data | How long we keep it |
|---|---|
| Enquiry and contact form data | 3 years after our last interaction with you |
| Complaint, warranty and AMC records | For the warranty or AMC period, plus 3 years |
| Payment and invoice records | As long as tax and company law require (currently up to 8 years) |
| Website server and security logs | At least 1 year, as the DPDP Rules require, and then deleted |
If you withdraw consent or ask us to erase your data, we erase it sooner, unless the law requires us to keep it. We also instruct our Data Processors to erase it.
8. Your rights
Under the DPDP Act you have the right to:
- Access: get a summary of the personal data we hold about you, how we process it, and the other Data Fiduciaries and Data Processors we have shared it with.
- Correction, completion and updating: have inaccurate or incomplete data fixed.
- Erasure: have your data deleted when it is no longer needed for the purpose you gave it for, unless the law requires us to keep it.
- Withdraw consent at any time, as easily as you gave it. Withdrawal does not affect processing already done, but we may then be unable to provide the related service (for example, warranty service).
- Grievance redressal: raise a complaint with our Grievance Officer about how we handle your data.
- Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
How to exercise them: email bizdev@ddsolar.in with the subject “Privacy request”, from the email address or mentioning the mobile number you gave us. We may ask you to confirm your identity before acting. We acknowledge requests within 7 days, aim to resolve them within 30 days, and will always respond within 90 days.
9. Your duties
When you use this website, please give accurate information, do not impersonate anyone else, and do not file false or frivolous complaints. These are your duties as a Data Principal under section 15 of the DPDP Act.
10. Children
This website is not meant for anyone under 18. We do not knowingly collect personal data of children without verifiable consent from a parent or lawful guardian. If you believe a child has given us personal data, contact us and we will delete it.
11. How we protect your data
We use reasonable security safeguards, including encrypted connections (HTTPS), restricted access for our staff, strong login controls for website administrators, regular backups, and contracts with our Data Processors that require them to protect your data.
If a personal data breach affects you, we will inform you and the Data Protection Board of India without delay. We will tell you what happened, when, the likely impact on you, what we are doing about it, and what you can do to protect yourself.
12. Grievance Officer and contact
Siddharth Singh, Business Development Manager
Devidayal Solar Solutions Pvt. Ltd.
42, 4th Floor, Nariman Bhavan, Nariman Point, Mumbai 400021
Email: bizdev@ddsolar.in
Phone: +91 22 22849999
If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India after first raising it with our Grievance Officer.
13. Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed. Changes take effect when posted on this page. For significant changes, we will place a notice on our website and, where we have your email address, email you.
14. Governing law
This notice is governed by the laws of India. The courts at Mumbai have exclusive jurisdiction over any dispute arising from it.