Service & support
We service what we sell
Our service network, our own team plus trained local partners, covers all 12 states we operate in. Complaints are attended within 72 hours.
Something not working?
Register a complaint
Give us your registered mobile number and tell us what is wrong. Our service team attends complaints within 72 hours.
Prefer to call? Service line 0522-4069106, 9:30am to 5:30pm, Monday to Saturday.
New unit?
Register your warranty
You must register your warranty to get service. Keep your invoice handy: you will need the serial number, invoice number and invoice date.
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Annual Maintenance Contract
Keep your unit running after warranty
Comprehensive AMC covers preventive maintenance, breakdown visits and repair or replacement of the PCB, thermostat, compressor controller, fan assembly and external condenser. Labour-only AMC covers preventive maintenance and breakdown visits. Both plans include at least 2 visits a year.
| Model category | Comprehensive AMC | Labour-only AMC |
|---|---|---|
| 100 / 150 litre | ₹4,130 | ₹2,950 |
| 200 / 250 litre | ₹4,956 | ₹3,304 |
Prices include 18% GST. The product must be in working condition and warranty-registered at the time of AMC registration.
User manuals
Download the manual for your unit
How-to videos
Install, maintain and troubleshoot
Installing a new DDSolar refrigerator
Step-by-step setup of a new solar-powered refrigerator for 24×7 cooling.
After-sales service and maintenance
Service, warranty, repair, troubleshooting and routine maintenance.
Common questions
Service, answered
How do I register my warranty?
Fill in the warranty registration form on this page with your unit’s serial number and invoice details. The serial number is on the invoice, user manual, back label or carton. Warranty registration is required before we can provide service or sell you an AMC.
What does the AMC cover, and what does it cost?
Two plans, both with a minimum of 2 visits a year. Comprehensive AMC (₹4,130 for 100/150 litre, ₹4,956 for 200/250 litre) covers preventive maintenance, breakdown visits and repair or replacement of the PCB, thermostat, compressor controller, fan assembly and external condenser. Labour-only AMC (₹2,950 or ₹3,304) covers preventive maintenance and breakdown visits, with parts billed separately. Prices include 18% GST.
Something is broken. How do I raise a complaint?
Use the complaint form on this page, or call our service line on 0522-4069106 (9:30am to 5:30pm, Monday to Saturday). Our service team handles it, and complaints are attended within 72 hours.
Do you service my area?
Our sales and service network covers 12 states. If you bought a DDSolar unit, we will reach you.
My unit is IoT-monitored. What does that mean for service?
IoT-monitored units report their runtime and health remotely. We often spot a fault pattern before you notice it, which helps us keep to our 72-hour response.