Keep your DDSolar refrigerator running after warranty

Types of AMC

There are two types of AMCs – Comprehensive and Labour-only.

What does this contract cover?

Comprehensive Annual Maintenance Contract:

1. Preventive maintenance service of the product.
2. Visiting charges for all breakdown calls.
3. Repair or replacement of components such as the PCB, thermostat, compressor controller, fan assembly and external condenser.
4. Minimum 2 visits covered.

Labour-only Annual Maintenance Contract:

1. Preventive maintenance service of the product.
2. Visiting charges for all breakdown calls.
3. Minimum 2 visits covered.

What does this contract not cover?

1. Repair/replacement of parts that are damaged by misuse or breakage.
2. All handles, locks and keys, sliding glass, metal parts and remote handsets.
3. Evaporator tank, cabinet, plastic, gasket, sheet metal, power cord and glass parts.
4. Repairs/replacements that occur due to:
1. Operation at high or low voltage (outside the rated 12/24/48 V DC range).
2. Tampering with or repair by unauthorised personnel during the warranty period or the extended warranty period.
3. Atmospheric conditions, rusting, corrosion, or scaling.
4. Improper maintenance of the product or any use contrary to the instructions in the user manual supplied with the product.

General Terms and Conditions

1. Product registration is mandatory. Contact your dealer, register at www.ddsolar.in or call 0522-4069106.
2. The product should be in working condition at the time of annual maintenance contract registration.
3. Standard Warranty means repair / replacement of any part of the Devidayal Solar Refrigerator found defective due to faulty material or workmanship, subject to the confirmation of the technical experts appointed by Devidayal Solar Solutions Pvt. Ltd. or its authorized service partners.
4. Devidayal Solar reserves the right to decide, at its discretion, replacement of any defective part with a substitute without affecting the performance of the product.
5. All defective parts removed by Devidayal Solar shall be the property of Devidayal Solar. In the event Devidayal Solar carries out repairs or replacement of any part during the contract period, the contract coverage shall thereafter continue only for the remaining period of the contract.
6. Devidayal Solar Solutions Pvt. Ltd..’s obligation under this contract shall be limited to repair of part/s only. The maximum amount of liability with respect to any product-related claim/s, if entertained by Devidayal Solar Solutions Pvt. Ltd., will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
7. Product complaints will be attended to within 72 hours after registering the call with Devidayal Solar Solutions Pvt. Ltd.
8. Devidayal Solar shall not be liable or be deemed to be in default for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control including delay in repairing due to non-availability of any component or accessory, labour problems, floods, restrictions and regulations of the government, public movement, war and any unavoidable circumstances, especially with regard to the import of supplies and raw material or if Devidayal Solar is otherwise prevented from performing its functions under this contract.
9. Any fresh levies or increase in taxes/levies/rates imposed by the State or Central government or local authority on components or raw materials, installation, or service as a whole after the date of the offer and during the contract will be borne by the customer.
10. No refund will be made for the balance period of the contract if cancelled during the term.
11. Any change of address must be notified by the customer at least 2 weeks before the next scheduled visit.
12. This contract is non-transferable.
13. The terms and conditions of execution of this AMC are subject to change at the discretion of Devidayal Solar and without any prior communication.
14. All other terms and conditions remain as stated in the product’s user manual.
• All disputes are subject to the jurisdiction of courts in Mumbai.

Pricing Structure:

Prices include 18% GST.